Cancellation policy

Some products in our store may be sold as a subscription, as a pre-order, or under a try-before-you-buy arrangement. This cancellation policy explains how those purchases can be changed or cancelled.

Subscriptions

Buying a VelorHealth subscription gives you access to the digital programs, content and features included in the plan you chose. The subscription renews automatically at the end of every billing period unless you cancel before the next renewal date. Your payment method is stored securely and charged at the start of each new billing period.

You may cancel at any time. After cancelling, you keep access to the subscription and to every digital program included in it until the end of the billing period you already paid for. No further charges are made after the subscription ends.

Refunds on digital program subscriptions

Payments for digital program subscriptions are non-refundable once processed. Because access to the digital program continues for the whole period you paid for, we do not issue full or partial refunds for the remainder of a subscription period. If you no longer wish to continue, cancel before the next scheduled renewal charge. Cancelling after a renewal payment has already gone through stops future renewals, but that payment is not refunded — you keep access through the end of that paid period.

You can manage or cancel your subscription from your customer account or through the subscription management link included in your subscription e-mails. Access to subscription-only programs and content ends when the current paid period expires.

By purchasing a subscription you acknowledge and agree that:

• Your subscription renews automatically at the billing frequency shown at checkout until you cancel it.
• You are responsible for cancelling before the next renewal date if you do not want to be charged again.
• Digital program subscription payments are non-refundable once processed.
• Cancelling stops future renewal charges but does not refund a charge already processed.
• You keep access to the digital program until the end of the billing period you already paid for.

Pre-orders

A pre-order is a purchase of an item that is out of stock or not yet available. We may take no payment or only a partial deposit at checkout, keep your payment method on file, and then charge the full or remaining amount when the order is fulfilled. A partially paid pre-order that has not been fulfilled yet can be cancelled. Once it has been fulfilled the order can no longer be cancelled, but you can request a full or partial refund — see our refund policy for details.

Try before you buy

When you buy a try-before-you-buy item we authorise your payment method before fulfilling the order. You then have a set period to decide whether to keep it. If the item has not been returned by the end of that period, we charge your payment method for the full amount.